Refund policy

Returns & Refunds Policy — La Truie

At La Truie, we stand behind the integrity and quality of every product we create. If for any reason you are not fully satisfied with your purchase, we are here to help.

Returns Eligibility

We accept returns on first-time purchases within 30 days of delivery.

To be eligible for a return:

The item must be unused or gently used
The item must be in its original packaging
Proof of purchase (order number or receipt) is required

Due to the nature of skincare products, we reserve the right to decline returns that show excessive use.

How to Initiate a Return

To start a return, please contact us at:

Email: info@latruie.com

Please include:

Your order number
Reason for return
Photos (if product arrived damaged or defective)

We will respond within 1–2 business days with return instructions.

Return Process

Once approved, you will receive instructions for sending your item back
Customers are responsible for return shipping costs unless the item is damaged or incorrect
We recommend using a trackable shipping method

Refunds

Once your return is received and inspected (typically within 5–7 business days), we will notify you of approval
Approved refunds will be issued to your original payment method
Please allow 3–5 business days for your bank or credit card provider to process the refund

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

We will:

Replace the item at no cost, or
Issue a full refund, including shipping

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

Final Sale Items

The following items are not eligible for return:

Gift cards
Promotional or discounted final sale items

Contact

For any questions regarding your return: